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Shipping Policy
Last updated on: December 18, 2024.
Canada Holiday Shipping Expectations
Due to the ongoing Canada Post strike that began on November 15, 2024, small parcel carriers in Canada are experiencing widespread mail service disruptions. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted our estimated delivery windows shown in your cart / order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
UK Holiday Shipping Expectations
Due to the large volume of shipments during the holiday season, small parcel carriers in the UK are experiencing delays across the country. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted the estimated delivery windows shown in your cart and order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
EU Holiday Shipping Expectations
Due to the large volume of shipments during the holiday season, small parcel carriers in the EU are experiencing delays across the country. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted the estimated delivery windows shown in your cart and order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
Dec 25 Delivery Delay Refund Eligibility
- The order has an Estimated Delivery before Dec 25, 2024
- The order was received before Dec 20 10:00 AM CST in US (Excluding Hawaii and Alaska), before Dec 12 05:00 AM CST in Canada and before Dec 16 11:00 AM CST in UK and Dec 17 11:00 AM CST in Europe
- The order hasn’t changed after the original order is submitted (we cannot guarantee delivery once changes are made)
- The order hasn’t experienced a carrier reported weather delay (we cannot guarantee what the weather will do)
- The order hasn’t been indicated as delivered by the carrier before Dec 25 12:00 AM CST (we cannot guarantee what happens once the order is delivered)
- The order hasn’t been replaced with a replacement order that shows as delivered by the carrier before Dec 25 12:00 AM CST (replacement orders count as meeting this guarantee)
Note: The Estimated Delivery above is the maximum value of the date range that is shown on both checkout (after entering your address) and on your order confirmation email.
If your order meets the criteria above, you must request a refund no later than Dec 31 11:59PM via email, chat, or phone to receive the refund.
Delivery Times
Estimated delivery dates can be viewed in the cart (must set location), on the checkout page, and in order confirmation emails.
All kits are Made in U.S.A and ship from our California, Tennessee, or Maryland warehouses. All kits are Made in U.S.A and ship from our Toronto warehouse. All kits are Made in Switzerland and ship from our Amsterdam warehouse All kits are Made in Switzerland and ship from our Southampton warehouse
We do not offer expedited shipping at this time.
Shipping and Handling Fees
Shipping and handling fees can be viewed in the cart (must specify delivery address) and in checkout. Our kits are big and heavy and the shipping costs may be significant.
All orders include VAT and will not incur any additional import fees if ordering within the EU. All orders to addresses outside the EU may incur additional import fees. Any additional import fees will be collected by the carrier after your order; we do not collect the import fees. In Switzerland specifically, the import fees are normally about 25% of the order amount.
All orders include VAT and will not incur any additional import fees.
The shipping address must be a physical address (not a PO box).
Damaged or Stolen Shipments
Once we deliver your order to the carrier, we are not responsible for damage to your order or replacing your order if stolen once delivered. Please contact the carrier to file an appropriate claim.
Gifts
No logo is on the shipping box; instead, the orders are shipped in a plain brown shipping box to avoid giving away the surprise.
A packing slip may be included inside the shipping box; however, the packing slip only includes a list of items in the shipping box without any prices.
Shipping to Multiple Locations
To ship an order to multiple locations, place individual orders for each location and request a partial refund to match the total price of a combined order if the following criteria are met…
- Each order was placed within three days of the first order
- Each order has the same billing name and address
Please contact help@makeafort.funhelp@makeafort.nlhelp@makeafort.co.ukhelp@makeafort.ca to request your partial refund including each order number in your request.
Contacting us
If you would like to contact us concerning any matter relating to this Shipping Policy, you may do so via email at help@makeafort.funhelp@makeafort.nlhelp@makeafort.co.ukhelp@makeafort.ca.
Dec 25 Delivery
Orders placed after Dec 20 4:00 PM CST in US and Canada are not likely to arrive in time by Dec 25.
- +1-888-380-FORT
- help@makeafort.fun
-
PO Box 708
Andover, Kansas 67002 - Mon-Fri 7A-6P CST
- +1-888-380-FORT
- help@makeafort.ca
-
9195a Torbram Road
Brampton, ON L6S 6H2 - Mon-Fri 9A-5P CST
- +44 23 8244 8140
- help@makeafort.de
-
Havellandstraße 6
Brieselang, 14656 DE
- +44 23 8244 8140
- help@makeafort.co.uk
-
2 Flanders Rd
Hedge End
Southampton SO30 2FZ
Language
Policies & Terms
© 2024 Make-A-Fort, LLC. Make-A-Fort and the Make-A-Fort logo are trademarks of Make-A-Fort, LLC. Products provided by Make-A-Fort, LLC are patented.
© 2024 Mojang AB. Minecraft, the Minecraft logo, the Mojang Studios logo and the Creeper logo are trademarks of Microsoft Corporation.
Having Trouble?
If you are experiencing any cart/checkout issue, you can perform a clear cache and cookies with your browser or use private browsing or incognito window.
How to clear cache and cookies?
Windows/Linux:
For Google Chrome/Mozilla Firefox/Microsoft Edge
(Press Ctrl + Shift + Delete)
Mac:
For Safari
(Press Command + Option + E)
If you encounter any Shipment Error message, we recommend manually inputting your shipping address and avoiding the use of the saved address in your browser.
Is the shipping box big?
Yes, each kit measures 24″ x 24″ x 5″ (61cm x 61cm x 12.5cm) and weighs 16 lbs (7.3 kg). It’s a big and heavy box to ship.
Is Shipping just the actual cost?
Yes, the Shipping amount is the actual cost to pack and ship your parcel. There is no markup nor profit added to the Shipping cost.